Shipping & Returns

SHIPPING

How soon will my items ship?

Orders are processed in the order they are received, but we usually ship in-stock items within 48 hours. Backordered items vary, refer to specific product page for lead time. From there it will vary based on where you are located.

How do I track my order?

You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.

What shipping methods are available?

We’ll ship everything via UPS and USPS.

Most orders take between 2-7 days to arrive at their destination. If you need your order by a certain date, i.e. you’re taking a trip, special gift for someone, we do have options at checkout for expedited shipping; you can also reach out to us and we’ll do the best we can to work with your situation. However, this is handled on a case by case basis. As a general rule, we’re shipping in order of purchase.

Do you ship internationally?

Yes! We’ll ship just about anywhere! Please call or email us for a quote.

International shipping comes with import fees and brokerage fees. This cost is not included in the shipping charge you see on the website. Please contact your customs agency to determine possible fees and taxes associated with your order.

GENERAL RETURNS & EXCHANGES

How long do I have to return my items?

WildlifeCapture.com has a 30 day return policy to start a claim. After the 30 day window, it is at the company’s discretion.

Once you’ve made your claim, you’ll have 14 days to ship us back the product.

When will I receive my new exchange items?

In an exchange, new items are shipped after we receive, inspect, and accept the old, returning product.

Who pays for return shipping?

We’ll cover shipping costs to return warranty and defect issues, but you pay shipping to return items you’ve changed your mind on.

How will I be refunded?

Any refunds given will be on the original payment method for that original order. If you used PayPal, it will go to your PayPal; if you paid with a credit card, it will be refunded back to that card; etc.

Please keep in mind most banks take 3-7 business days to process the return into your account. Once we have processed the refund, it is out of our control when you will see those funds back in your account.

WARRANTY EXCHANGES & RETURNS

What does my warranty cover?

Warranty covers something wrong with the construction or manufacturing of the product.

Warranty does not cover standard wear-and-tear or misuse.

How long is my warranty?

We warranty our products for 1 year after date of purchase. Anything after that will be on a case by case basis and can not be guaranteed.

How to submit a return, exchange or warranty

If you need to submit a return or exchange or have a warranty item, please contact us to make the proper arrangements.